Terms & Conditions

This website (easysupply.co.uk) is operated by Easy Supply LTD, a company registered in England and Wales under company number 16202697 (VAT registration number GB 487 4195 45), trading as Easy Supply ("we", "us", "our"). Registered Office: Flat 200 Edinburgh House, Edinburgh Gate, Harlow, CM20 2TJ, United Kingdom — Trading/Warehouse: Unit 6 Marshall Paving, Cattlegate Road, Enfield, EN2 9ED, United Kingdom. You can contact us at [email protected] or +44 7956 786011.

These Terms and Conditions ("Terms") govern the sale of our products ("Goods") to you and, together with your order and our order acceptance, form the contract between us ("Contract"). Please read them carefully before you order. By placing an order you agree to these Terms.

Business Customers and Consumers. Some clauses apply differently depending on whether you buy as a Business Customer (you buy the Goods wholly or mainly for the purposes of a trade, business, craft or profession) or as a Consumer (an individual buying wholly or mainly outside any trade or business). Where a clause is stated to apply to Business Customers only, it does not apply to Consumers. Nothing in these Terms affects a Consumer's statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and where there is any conflict the provision more favourable to the Consumer prevails.

Each order you place is an offer to buy the Goods subject to these Terms. Any acknowledgement or confirmation email we send confirms only that we have received your order — it is not acceptance. A binding Contract comes into existence only when we issue a dispatch confirmation, or begin to perform the order, whichever is earlier.

We may refuse or cancel any order for any lawful reason — including where the Goods are unavailable, we cannot authorise your payment, we suspect fraud or misuse, or there has been a pricing or description error. If we cancel an accepted order we will notify you and refund any payment already taken.

Pricing errors. We take reasonable care to ensure prices are correct. If we discover an error in the price of Goods you have ordered, we will contact you to ask whether you wish to continue at the correct price or to cancel. Where a pricing error is obvious and could reasonably have been recognised by you as a mispricing, we are not obliged to supply the Goods at the incorrect price and may cancel and refund any sums paid, even after acceptance.

You must be at least 18 years old and able to enter into a legally binding contract to place an order. By ordering as a Business Customer you warrant that you are buying wholly or mainly for the purposes of your trade or business, and we may reject or re-classify orders accordingly.

You are responsible for keeping your account details and password confidential and for all activity under your account. You must give accurate, current and complete information and keep it up to date. Please notify us immediately at [email protected] if you believe your account has been used without authorisation. We may suspend or close accounts that are used in breach of these Terms.

We sell food packaging and disposable products. Descriptions, images, samples, weights, dimensions and colours shown on the website or in our literature are given in good faith and are indicative only; they are for guidance and do not form a sale by sample or description. All Goods are subject to availability.

Natural and manufacturing variation. Many products are made from natural or recycled materials (such as bagasse, kraft, paper or moulded fibre) and are produced in high-volume runs. Minor variations in size, shade, finish, print position and material are normal and are not defects. We use reasonable endeavours to match colours and printing, but exact colour, print registration and finish cannot be guaranteed.

[Business Customers only] Tolerances. Unless otherwise agreed in writing, material thickness or weight is subject to a tolerance of plus or minus 10%, and dimensions to plus or minus 5%. Delivery of a quantity within plus or minus 10% of the quantity ordered is due fulfilment of the order and is charged pro rata. Certain Goods are sold in fixed pack, case, carton or pallet quantities and by minimum order quantity; we do not supply or accept returns of part-packs, split cartons or individual samples, and made-to-order Goods may be manufactured and invoiced to the nearest batch quantity.

Products intended for use in the UK. The Goods are intended for use in the United Kingdom. We do not warrant that any product complies with any law, regulation or standard outside the United Kingdom.

Goods are supplied subject to availability. Where an ordered product is unavailable, discontinued, or changed by the manufacturer, we may supply an alternative product of equivalent or better quality, specification and function, and this will not be a breach of Contract. We will tell you where we make a material substitution; if you are a Consumer and do not wish to accept a substitute, you may return it under section 9.

Where Goods are described as suitable for food contact, they are manufactured to comply with the applicable UK food-contact materials legislation (including retained Regulation (EC) No 1935/2004, and, where relevant, Regulation (EU) No 10/2011 and the Materials and Articles in Contact with Food (England) Regulations 2012) to the specification stated at the time of supply. A Declaration of Compliance is available on request.

It remains your responsibility to satisfy yourself that each product is suitable and safe for your particular food product, filling and sealing process, temperature range, shelf-life and intended end use before use. Where a product is described as microwave, oven, freezer or hot-food suitable, this applies only within the temperature range and conditions stated for that product and is general guidance only; performance depends on the food and process used, so you must carry out your own suitability testing for your intended application.

You are responsible for storing products in clean, dry conditions away from heat, moisture and contamination, and for using them within any shelf-life guidance we provide. [Business Customers only] We give no warranty that any product is fit for a particular food application unless that application has been specified by you in writing and confirmed by us in writing. To the fullest extent permitted by law, we accept no liability for any loss arising from use of the Goods otherwise than in accordance with their stated purpose and any usage guidance, or from your own storage, filling, sealing, heating or handling of food in the Goods.

We supply empty food packaging only. As the food business operator, you are solely responsible for the food you place in the packaging and for complying with all food-safety, food-information and labelling law applicable to that food, including allergen information under the Food Information Regulations 2014 and PPDS ("Natasha's Law") requirements.

Where we print or apply artwork, text or labelling that you supply or approve, you are responsible for the accuracy, legality and suitability of that content and you warrant that you have the right to use it. To the fullest extent permitted by law, we accept no liability for any claim, penalty, fine or loss arising from your food, its labelling, allergen declarations, or any information you supply for printing.

Prices are shown on the website. For Consumers, prices include VAT where applicable; for Business Customers, prices are exclusive of VAT unless stated, and VAT is added at the rate in force at the tax point. If the rate of VAT changes between order and delivery, we will adjust the VAT payable. [Business Customers only] we may, by notice before delivery, vary the price to reflect any increase in our costs beyond our control (including material costs, currency, duties or carriage).

Payment. Unless we have granted you a credit account, payment in full (including delivery charges) is due in advance, and we will not dispatch the Goods until payment is received. Payments are handled by our payment provider (Worldpay); we do not store full card details. [Business Customers only] Where we grant a credit account, payment is due within 30 days of the invoice date and time of payment is of the essence.

[Business Customers only] Late payment. If you fail to pay by the due date we may charge interest on the overdue amount at 8% per annum above the Bank of England base rate, accruing daily from the due date until payment (before and after judgment), together with our reasonable costs of recovery. This is without prejudice to our rights under the Late Payment of Commercial Debts (Interest) Act 1998, including fixed-sum compensation. We may suspend further deliveries while any sum is overdue.

[Business Customers only] Retention of title. Risk in the Goods passes on delivery, but legal and beneficial title does not pass to you until we have received, in cleared funds, payment in full of the price and all other sums then owed by you to us. Until title passes you must store the Goods so they remain identifiable as our property, must not encumber them, and must keep them insured. We may at any time require the return of Goods in which title has not passed and, if you fail to return them, may enter any premises where they are stored to repossess them.

We deliver across the UK, mainly via DHL. Delivery is free on orders over £100 for London and mainland UK; otherwise a standard rate of £5.99 applies. Carriage and any surcharge for remote areas (including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Channel Islands and offshore addresses) are payable in addition unless stated to be included, and those areas carry longer lead times. Next-day or two-working-day delivery is a target service for UK-mainland orders placed before the stated cut-off and excludes weekends and bank holidays.

Delivery dates are estimates only. Time of delivery is not of the essence and, save for Consumers' statutory rights, we are not liable for any delay in delivery, in particular where caused by an Event Outside Our Control (section 16). For Consumers, we will deliver within 30 days unless we agree otherwise, and risk in the Goods passes to you when you (or someone you nominate) take physical possession of them.

[Business Customers only] Delivery is completed, and risk passes, when the Goods are unloaded at the delivery address or when we (or our carrier) attempt delivery there. You must ensure suitable access, must inspect the Goods immediately on delivery, and must not sign for them as "unchecked". Claims for damage or shortage must be notified to us in writing within 3 working days of delivery, and claims for non-delivery within 10 days of the invoice or dispatch date; if you do not notify us within these periods the Goods are deemed delivered in full and in accordance with the Contract. If you do not accept delivery or provide adequate instructions, we may charge reasonable storage and re-delivery costs and, after 10 days, resell the Goods and account to you for the proceeds less our reasonable costs.

If you are a Consumer, you have the right to cancel the Contract within 14 days without giving a reason. The cancellation period ends 14 days after the day on which you (or someone you nominate) take physical possession of the Goods (or the last of them, for split deliveries). To cancel, tell us clearly at [email protected] (you may use the model cancellation form). You must return the Goods within 14 days of cancelling. We will refund all sums paid, including standard delivery, within 14 days of receiving the Goods back or your evidence of return; we may reduce the refund to reflect any handling beyond what is necessary to inspect the Goods, and you are responsible for the direct cost of returning the Goods.

The 14-day cancellation right does not apply to: (a) Goods made to your specification or clearly personalised (for example bespoke or printed packaging); (b) sealed Goods which are not suitable for return for health-protection or hygiene reasons, once they have been unsealed after delivery; and (c) Goods which, after delivery, become inseparably mixed with other items. This does not affect your rights in respect of faulty, damaged or misdescribed Goods (section 12).

[Business Customers only] You have no right to cancel or return Goods once the Contract is formed, except with our prior written consent. Where we agree to accept a return of correctly-supplied, non-customised Goods, the Goods must be unused, in their original unopened packaging and in a fully re-saleable condition, must be returned at your cost within 30 days of delivery with a valid returns reference, and we may deduct a restocking charge of 15% of the invoice value (or £30, whichever is greater). Original delivery charges are non-refundable. Customised, printed, made-to-order and hygiene-sensitive Goods cannot be cancelled or returned.

Under the Consumer Rights Act 2015, Goods supplied to Consumers must be of satisfactory quality, fit for purpose and as described. If an item arrives faulty, damaged, past its use-by date, or is missing from your order, please contact us at [email protected] as soon as you reasonably can, with your order number and (where possible) a photograph. For Consumers, we will provide a repair, replacement, refund or other remedy in line with your statutory rights, and we will meet the cost of returning faulty Goods. These rights are in addition to, and not limited by, any other part of these Terms.

[Business Customers only] Claims for faulty Goods must be made within the notification periods in section 9, and our liability is as set out in the warranty and liability provisions in sections 13 and 14.

We warrant that on delivery, and for 12 months from delivery, the Goods will conform in all material respects with their description and be free from material defects in materials and workmanship. [Business Customers only] if Goods do not comply, our sole obligation is, at our option, to repair or replace them or refund the price, provided you give written notice within the warranty period and give us a reasonable opportunity to examine the Goods.

The warranty does not apply where a defect arises from: fair wear and tear; wilful damage, negligence, or abnormal storage or working conditions; failure to follow our or the manufacturer's instructions; alteration or repair without our consent; or any drawing, design or specification you supplied.

[Business Customers only] Except as expressly set out in these Terms, and to the fullest extent permitted by law, all conditions, warranties and terms implied by statute or common law — including the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 as to satisfactory quality, fitness for purpose and correspondence with description — are excluded from any Contract with a Business Customer. We are not responsible for ensuring the Goods are suitable for your purposes unless a particular purpose has been made known to us and confirmed by us in writing. Nothing in this section excludes the terms implied by section 12 of the Sale of Goods Act 1979 (title).

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 17 of the Consumer Rights Act 2015 (title); (d) defective products under the Consumer Protection Act 1987; or (e) any other liability that cannot be excluded or limited by law. For Consumers, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

If you are a Consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We do not supply the Goods for any business use, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

[Business Customers only] Subject to the first paragraph above, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: loss of profit; loss of sales, business or revenue; loss of or damage to goodwill; loss of anticipated savings; loss or corruption of data; business interruption; or any indirect or consequential loss, in each case whether or not foreseeable. Subject to the first paragraph above, our total liability to a Business Customer arising under or in connection with each Contract shall not exceed 100% of the price paid for the Goods under the relevant order.

[Business Customers only] You shall indemnify us and keep us indemnified against all liabilities, costs, expenses, damages and losses (including reasonable legal costs) we suffer or incur arising out of or in connection with: (a) any claim that Goods made to your specification, design, artwork or instructions infringe the intellectual property or other rights of any third party; (b) any content you require us to print or apply to the Goods, including any claim that it is illegal, defamatory or infringing; and (c) your breach of these Terms or your negligent or wrongful act or omission.

All intellectual property rights in this website, our catalogues, product designs, artwork, tooling, origination and other materials created by or for us remain our sole and exclusive property, whether or not you have contributed to their cost, and no such rights pass to you unless expressly assigned in writing. You may not copy, edit, reproduce or use them for commercial purposes except as necessary to use the Goods for their intended purpose.

From time to time we offer promotions, discount codes, a "spin the wheel" promotion and loyalty points. These have no cash value, cannot be exchanged for cash, and may be subject to specific conditions, minimum spend, expiry dates and limits on use. We may withdraw, amend or refuse to honour a promotion where it has been obtained fraudulently, in error, in breach of its conditions, or in a way we reasonably consider abusive. Loyalty points and credits are non-transferable and may be forfeited if an account is closed or misused.

You agree not to use our website unlawfully, to introduce viruses or malicious code, to attempt unauthorised access to our systems, to place fraudulent or speculative orders, or to copy or republish its content except as permitted. You must keep your account credentials confidential and are responsible for activity under your account. We may modify, suspend or withdraw the website or any part of it at any time, and may suspend or close accounts that breach these Terms.

[Business Customers only] Credit accounts are granted at our discretion and subject to status; we may reduce, suspend or withdraw a credit limit or account at any time on notice. We may terminate any Contract, suspend delivery, and require immediate payment of all outstanding sums (notwithstanding any credit terms) if you fail to pay any sum when due, commit a material breach, or become insolvent, enter any arrangement with creditors, or have an administrator, receiver or liquidator appointed. Termination does not affect accrued rights, and clauses which by their nature are intended to survive — including retention of title, liability, indemnity and intellectual property — continue in force.

We are not liable for any failure or delay in performing our obligations where caused by an event beyond our reasonable control ("Event Outside Our Control"), including without limitation acts of God, severe weather, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, strikes or other industrial action, breakdown of plant or machinery, failure of utilities or transport networks, courier disruption, shortage or unavailability of materials or fuel, cyber-attack, and acts or restrictions of any government or authority. Our obligations are suspended for the duration of the event and the time for performance is extended accordingly. If the event continues for more than 30 days, either party may cancel the affected order and we will refund the price of any Goods not delivered.

If something goes wrong, please contact us first at [email protected] — we aim to resolve complaints promptly and fairly. We do not currently use an alternative dispute resolution (ADR) provider, but Consumers may access the resolution options available under applicable law. Nothing in this section affects your right to bring court proceedings.

These Terms and any dispute arising out of or in connection with them or the Contract are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. If you are a Consumer, you may bring proceedings in the courts of the part of the United Kingdom in which you live, and the mandatory laws of that part continue to apply to you.

We may transfer our rights and obligations under a Contract to another organisation, and will tell you if this happens; it will not affect your rights under these Terms. [Business Customers only] you may not transfer your rights or obligations without our written consent. If a court finds any part of these Terms unlawful, the rest will continue in force. If we do not insist that you perform any of your obligations, or delay in enforcing our rights, that is not a waiver of those rights. A person who is not a party to the Contract has no rights to enforce it. These Terms are the entire agreement between us in relation to their subject matter.

We may update these Terms from time to time. The version that applies to your order is the one published on this page at the time you place it. The latest version is always shown here with the "last updated" date.

Easy Supply LTD (trading as Easy Supply)
Email: [email protected]
Phone: +44 7956 786011
Registered Office: Flat 200 Edinburgh House, Edinburgh Gate, Harlow, CM20 2TJ, United Kingdom — Trading/Warehouse: Unit 6 Marshall Paving, Cattlegate Road, Enfield, EN2 9ED, United Kingdom
Company number: 16202697