Privacy Policy

We may collect and process the following categories of personal data:

• Identity data: name, company name (if applicable).
• Contact data: billing/delivery address, email address, telephone number.
• Order data: items purchased, order history, returns, and related communications.
• Payment data: limited payment details (note: full card details are typically processed by payment providers and not stored by us).
• Technical data: IP address, device/browser information, log data.
• Usage data: pages viewed, actions taken on our website.
• Marketing preferences: subscription status, consent choices (where applicable).

We collect data when you:

• create an account or place an order,
• contact us by email/phone,
• subscribe to marketing (where offered),
• browse our website (via cookies and similar technologies).

We use personal data for purposes including:

• processing and fulfilling orders (including delivery and customer service),
• handling returns, refunds, and complaints,
• fraud prevention and security monitoring,
• account management (where applicable),
• improving our website and services,
• sending service updates (e.g., order confirmations),
• marketing communications (only where permitted by law and your preferences).

We process personal data under one or more lawful bases, such as:

• Contract: to process and deliver your order.
• Legal obligation: accounting/tax compliance.
• Legitimate interests: improving services, preventing fraud, ensuring network security (balanced against your rights).
• Consent: for marketing cookies and/or marketing emails where required.

We may share data with trusted third parties where necessary to operate our business, including:

• Courier / logistics providers (for delivery and tracking),
• Payment processors (to securely process payments),
• IT and website providers (hosting, maintenance, security),
• Professional advisers (accountants, solicitors) where necessary,
• Authorities where required by law.

We require third parties to respect the security of your data and to treat it in accordance with the law.

If we transfer personal data outside the UK, we will ensure appropriate safeguards are in place (for example, UK adequacy regulations or contractual protections).

We keep personal data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements.

Typical retention periods may include keeping order and invoice records for several years for tax and accounting compliance.

Depending on your circumstances, you may have rights including:

• access to your personal data,
• correction of inaccurate data,
• erasure (in certain cases),
• restriction of processing,
• data portability,
• objection to processing (including direct marketing),
• withdraw consent (where processing is based on consent).

To exercise your rights, contact us using the details in Section 12.

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

However, no online service can be guaranteed to be completely secure.

We use cookies and similar technologies. For details, please see our Cookie Policy.

If you have concerns, please contact us first so we can help.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

For privacy questions or requests, contact:

• EASY SUPPLY LTD (Company No: 16202697)
• Email: easysupply.uk@gmail.com / info@easysupply.co.uk
• Telephone: +44 795 678 60 11
• Address: Flat 200 Edinburgh House, Edinburgh Gate, Harlow, England, CM20 2TJ